Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@fastfetch.online. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fastfetch.online.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fastfetch.online.
Fastfetch Return & Refund Policy
At Fastfetch, we want you to be completely satisfied with your purchase! If you're not entirely happy with your order, we are here to assist you with returns and refunds under the following guidelines:
Returns
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You have 14 days from the delivery date to request a return.
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To be eligible for a return, items must be unused, undamaged, and in their original packaging.
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A receipt or proof of purchase is required to process your return.
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Certain items, such as personalized items, perishable goods, etc.], are not eligible for return.
Refunds
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Once we receive your returned item and verify that it meets our return criteria, we will issue a refund to your original payment method.
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Refunds are typically processed within 5–7 business days, depending on your payment provider.
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Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect item shipped).
How to Return an Item
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Contact our customer support team at [email/contact info] within 7 days of receiving your order.
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We will send you return instructions and, if applicable, a prepaid shipping label.
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After we receive and inspect your returned item, we will initiate your refund.
Exchanges
If you'd like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you prefer.
For any questions or assistance, please reach out to our customer support team. We're happy to help!